If an exchange is desired, please include a note as to what exchange
part you want and include return postage for that part to be sent back
Return postage will be be as noted above, typically what the original
item shipping was.
If the exchanged part(s) cost more than the returned part(s), include
the price differential with the returned part.
If you are in a rush to get the exchanged part, place an order for the
new part and we'll ship that to you right away. Then return the old
part, and upon receipt, we'll issue a refund against the new order.
Parts may be returned for a refund within 60 days of original purchase.
No need to obtain an RMA number or anything like that.
A 10% restocking fee will be deducted from original purchase price less
Parts must be in new and unused condition for the refund.
Used or blemished parts can yield partial refunds at the discretion of
Parts that have been modified by the customer or that have been built
to unique customer specifications are generally not refundable.
Returned items with missing components will have the refund adjusted
for the cost of the missing items (e.g. missing nuts or bolts, etc.)
The customer is responsible for return shipping charges.
Returned parts must include a copy of the original invoice or packing
slip for proper credit.
It is highly recommended that a package tracking number be obtained
from the shipper and that that number be transmitted to 4Crawler
Offroad so that we are aware that you have sent an item back and that
we can track it, know when it arrives and can pick it up at our PO box.
If you use the USPS.COM
on-line shipping label system, you can get the delivery/tracking
number at no additional cost and you can simply enter our e-mail
address (firstname.lastname@example.org) in the recipient field and we'll
automatically be sent that information.
If you don't have a tracking number, at least send us an e-mail noting
when and how you shipped the package so we can keep an eye out for it
One exception to this policy is in the case that the parts do not fit
properly, per the installation instructions.
The returned part(s) must be accompanied by photos or a detailed
description of the fitment issue.
In such a case 4Crawler Offroad will refund the full purchase price
less shipping. And as noted, please furnish a detailed description of
the fitment issue reported, including dimensions, so that this fitment
issue may be corrected for future orders.
Also, for items custom built to a customer's specifications, we
generally can't accept returns of those items at the full refund rate.
Reason being, we made the part to your specifications and if it does
not fit or work as you planned, we have done our part.
We may be able to offer a partial refund, depending on the item,
perhaps in the 25%-50% range, depending on how much re-work we'll need
to do to modify your custom part for some future order for a similar
Items returned 60 days or more past the purchase date will be refunded
less any applicable transaction fees, typically 4% - 5%.
This time is from the date of purchase until we get our hands on the
returned item(s) so we can inspect them for missing parts or damage, so
be sure to allow enough time if planning to return an item for a
Items that are custom built to fit customer specifications may only be
returned for partial credit at the discretion of 4Crawler Offroad.
4Crawler Offroad Products, attn: Roger Brown
209 East Java Drive, #61092
PO Box 61092
Sunnyvale, CA. 94088-1092
Physical shipping address can be provided for return shipments if