And please, Please, PLEASE be sure to include a valid Reply-To address in your e-mail if you expect to receive a reply. Several times a week, 4Crawler Offroad receives question by e-mail and the replies are returned as undeliverable due to countless e-mail delivery errors. So if you send a question and do not hear back in a reasonable amount of time, feel free to re-send the question, but be sure to double-check that there is a valid "Reply-To" address in the e-mail header or in the body of the message. And if the direct e-mail link above does not work, cut and past "Sales@4Crawler.com" into your e-mail program "To:" field and send a message that way.

Phone number available by request. 4Crawler Offroad has chosen to leverage the power of the Internet to handle most of our routine customer interactions. As such, we have no "brick and mortar" store front and we don't have a huge staff of folks sitting around awaiting your phone call. So, we don't put the number on the web site because we are barraged with e-mail requests (literally 24/7) for the most obscure questions, information and products. If we got even 10% of those contacts as phone calls, we would be spending all our time on the phone with folks asking for custom parts for a '51 Ford show truck or droning on and on with questions on how to get their 4Runner or pickup engine running or what sort of mods they are dreaming of making to their newly purchased rig or whatever, instead of making parts to fill orders for actual customers, like you! And, we could hire an answering service to handle the phone calls. But realize that this would just be a person to take orders, they would have no technical knowledge to answer your questions (that customers always seem to ask), so this is really not a satisfactory option in our estimation. We would also need to raise our pricing to cover the fixed costs of the answering service. But, we do realize some folks do like to ask questions or place an order over the phone, so if that applies to you, just ask and we'll send you our complete contact information.

Want to place a custom order for multiple items?

No problem, you can use this simple one-click ordering process below. Just select a Buy Now button below with the shipping applicable to the items you are ordering, tell us what parts you want and how much they cost and your payment/shipping information and that is all that is needed.

1. All 4Crawler Offroad products are FOB seller/origin.
2. Add up the cost of each item you want included in your order:
   1. Typical kit contents and totals are listed in the tables on the pages above
   2. Add 8.75% sales tax for shipments to a California address:
      1. Sales tax is automatically added with the Buy Now buttons so no need to add tax if using the Buy Now buttons
      2. If you live outside of California, no sales tax applies
   3. For US addresses, add $8.00 for small items that fit in an envelope or $14.00 for uninsured or $17.00 for insured Priority Mail shipping, for a total
      1. Or use one of the "Buy Now" buttons below for pre-computed shipping.
      2. 3 day typical Priority Mail delivery time
   4. International shipping options, also supply a local phone number for customs paperwork
      1. US Priority Mail shipping to Canada/Mexico of US$41.00 for most items (up to 20 pounds - flat rate box)
      2. US Priority Mail shipping to most of Europe/Asia/Australia/New Zealand of US$61.00 for most items (up to 20 pounds)
      3. Typical shipping time is 6-10 days
      4. 20 lb. weight limit on the above international shipments.
         1. For smaller items, under 4 lbs. and that will fit in a letter size flat rate envelope, international postage runs US$24.00.
         2. While many items fit this 4 lb. weight limitation, they generally can't be combined as that will push the weight over the limit. Examples are ball joint spacers (3 lbs.), Diff Drop Kit (2.5 lbs.), Panhard Drop Brkt. (3 lbs.), etc. So no way to combine those sorts of parts into the flat rate envelope, only option is the 20 lb. limit flat rate box,
            1. Note that the flat rate box shipping option does offer better package tracking than the envelope, as noted. So if that is a consideration, you might want to opt for the flat rate box shipping option.
            2. One other consideration on shipping multiple items is for customs/duty fees at the destination country. If you have two packages worth say US$50/ea. the customs/duty fees may be much less than for one package with a US$100 value.
      5. Shipping insurance available by special request.
      6. Currency conversion
3. Specify the vehicle details if applicable
4. Or order all the items separately and we'll be happy to combine the shipping (if desired) and ship in one package and refund any excess postage.
   1. May or may not be possible in all cases due to size and/or weight limitations, but we'll do our best.
5. Shipping options below do not apply to Rock SliderZ kit orders as they have their own shipping options
6. Questions?

You can always order each item separately and then let us know if you want them combined into one shipment, if possible and we;ll do that and refund any excess postage. But you need to tell us since some customers like to have things shipped separately as there are a few advantages. For example if you order 3 items, if we ship together we'll need to wait until all 3 items are ready to ship before we can send anything. Also, for international customers, if you had 4 orders for $50/ea. and shipped them separately, there may be no customs fees due since the value is below the minimum assessment value, while a single order of $200 might be assessed taxes and fees. So please let us know your preferences for shipping multiple item orders.

Ordering/payment options below:

• Whatever ordering option you use, please be sure to DOUBLE CHECK YOUR SHIPPING ADDRESS prior to submitting the order.
  • Orders will be shipped to the address you specify, if that address is incorrect, your order may be delayed
  • Returned orders will be reshipped at your expense.
  • We'll try to correct the address if you send it to us, but we do get SO MANY orders with incorrect addresses it is hard to keep track of which is which, so your best shot is to give us your correct address to begin with.
• For regular PCs, try the order buttons below:

Purchase w/ small US shipping - Adds US$8.00 shipping automatically - For shims, small brackets, etc. that - fit in a small envelope	Purchase w/ uninsured US shipping - Adds US$14.00 shipping automatically - For body lifts, etc.
~~~	~~~
Purchase w/ insured US shipping - Adds US$17.00 shipping automatically - For body lifts, etc.	Purchase w/ other shipping option - Add custom shipping cost to order total

• For smart phones, try the order buttons below:

Purchase w/ small US shipping - Adds US$8.00 shipping automatically - For shims, small brackets, etc. that - fit in a small envelope	Purchase w/ uninsured US shipping - Adds US$14.00 shipping automatically - For body lifts, etc.
~~~	~~~
Purchase w/ insured US shipping - Adds US$17.00 shipping automatically - For body lifts, etc.	Purchase w/ other shipping option - Add custom shipping cost to order total

• Click here for an order form tutorial
• In the Payment For/Item field, enter the vehicle and item(s) desired:
  • Multiple items can be listed as follows:
    • Item #1 AND Item #2 AND ...
  • In the Price field, enter the parts total for the parts, including applicable sales tax and shipping if applicable
    • For example if Item #1 is $100 and Item #2 is $50, enter $150 for the parts total
  • You can log into an existing Paypal account or enter your credit card information if you don't have or want to use a Paypal account
  • In the Note To Seller / Special Instructions field, on the follow up screen, enter any specific options you want in the order
• Via PayPal:
  • https://www.paypal.com/
    • Login, select: Send Money
    • Recipient = sales@4Crawler.com
      • Hint: Cut and paste this into the Recipient field
    • Enter Amount:
      • Be sure to include shipping and applicable sales tax in the total
    • Select Funds Source (e.g. checking account, credit or debit card)
      • Using an e-check results in a 3-4 day delay (US) or 7-9 day (international) for the funds to clear Paypal
    • For Transaction Type, select: Goods, Non-Auction
    • Enter Subject/Note describing items desired
    • In the Note To Seller field, enter any specific options you want in the order
    • Check for correct shipping address and hit the "Send" button
      • If in doubt on the address, (or you want to use a different address) please include the address you want to use in the "NOTE TO SELLER" field when given the option above.
      • Double check the shipping address before hitting the "Send" button
    • Notes:
      • Company name will show up as "Visual Diagnostics/4Crawler Offroad"
      • Feel free to e-mail 4Crawler Offroad to let us know you issued the payment, although we automatically get an e-mail notification to this effect.
      • If you prefer, 4Crawler Offroad can issue a PayPal funds request/invoice as well
      • You should receive a confirmation e-mail from Paypal if the transaction was successful.
  • If you don't have a Paypal account, its easy to set one up using the link above, enter your name/address/e-mail and account info.
• Credit/Debit Cards via fax/mail/e-mail: FAX:+01.772.264.8458 or +1.408.564.0801
  • Supply the following information:
    • Name
    • Billing/Shipping address
    • Phone # and e-mail address
    • Credit Card number
    • Expiration Date
    • And the 3 or 4 digit security code on the back (or front) side of the card
• Via mail; certified check/money order (US funds) payable to:
  • 4Crawler Offroad
  • Attn: Roger Brown
  • PO Box 61092
  • Sunnyvale, CA 94088-1092 USA
  • You can download and print this order form for your convenience.
  • And you can thank these Dead Beats for the NO PERSONAL CHECKS
• Via USPS-COD (Collect On Delivery - US only) there is an additional charge for USPS-COD, typically $12.00 (varies with order total)
• Oldskool Forum, Military, and Shop/Dealer Discount:
  • 4Crawler Offroad is now offering a 7% discount program for all our products for members of any on-line web forum (4x4wire.com, YotaTech.com, Toyota120.com, FJCruiserForums.com, etc., anyone in active military duty or a shop or dealer.
  • Since our normal on-line ordering system can't handle this discount, in order to take advantage of the discount, you must write up the parts you want to order on the discount order form (or use the discount on-line order form below) total up the parts and subtract 7% (or multiply by 0.93 if that works better for you) and add applicable sales tax (for California orders) and shipping (as noted above - shipping cost not discounted) and add your affiliation information (forum and user name, military branch or shop information), e-mail and postal addresses (where you want the parts shipped to) and mail that along with a money order or certified check as noted above.
    • Personal checks (US funds only) will be acceptable for forum discounts, although we will make sure the checks clear prior to starting the order and if the check bounces, we'll send the check to collections and will also publicize the information.
  • For example, if the parts you want total $99.00 (for example a pair of 1.5" ball joint spacers), the discounted price is $92.07. Then CA sales tax would run $7.60 (for California orders) and shipping would be $8.00 in the US, for a total of $107.97.
    • Only mailed in (a.k.a. envelope and stamp), will-call orders, or the special on-line orders (below), will be afforded the discount, at this time. No exceptions.
    • To qualify forum discounts, we reserve the right to log into the specified forum and search for at least one post by the user name supplied and also to browse that user's profile and check that the location and vehicle information are present and correspond to the order. We feel that this information should be filled out by all forum users so that others can know where you are and what you drive, in case you forget to put that information in some future post asking for help or information.
  • Feel free to drop us an e-mail to let us know to expect your order.
  • And for on-line orders, we now have an on-line discount process available as well.
  • And if you run a shop or retail outlet and would like to take advantage of this discount, no problem, just add your business name in place of the forum information.
    • And if you run a business in California and would like to resell our products, download and submit a copy of a California Resale Certificate to us by mail, e-mail or fax (see above for contact information).
  • Only one discount of 7% applies at this time, there are no multiple discounts for multiple affiliations.
  • Again, you MUST follow the instructions given on one of the above order forms to the letter.
    • Any deviation will result in no discount for your order and we'll either bill you for the difference or cancel the order (so you can re-submit it) as you prefer.
  • And you can't make use of any of the "Buy Now" buttons or order links on the web site to take advantage of this forum discount.
    • And we can't send you an invoice for the total.
  • Sorry but that is the way it is.

Return/Exchange Policy:

• Exchanges:
  • If an exchange is desired, please include a note as to what exchange part you want and include return postage for that part to be sent back to you.
    • Return postage will be be as noted above, typically what the original item shipping was.
  • If you are in a rush to get the exchanged part, place an order for the new part and we'll ship that to you right away. Then return the old part, and upon receipt, we'll issue a refund against the new order.
• Returns: Parts may be returned for a refund within 60 days of original purchase.
  • No need to obtain an RMA number or anything like that.
  • A 10% restocking fee will be deducted from original purchase price less outgoing shipping.
    • Parts must be in new and unused condition for the refund.
      • Used or blemished parts can yield partial refunds at the discretion of 4Crawler Offroad.
      • Parts that have been modified by the customer or that have been built to unique customer specifications are generally not refundable.
      • Returned items with missing components will have the refund adjusted for the cost of the missing items (e.g. missing nuts or bolts, etc.)
    • The customer is responsible for return shipping charges.
    • Returned parts must include a copy of the original invoice or packing slip for proper credit.
    • It is highly recommended that a package tracking number be obtained from the shipper and that that number be transmitted to 4Crawler Offroad so that we are aware that you have sent an item back and that we can track it, know when it arrives and can pick it up at our PO box.
      • If you use the USPS.COM on-line shipping label system, you can get the delivery/tracking number at no additional cost and you can simply enter our e-mail address (sales@4crawler.com) in the recipient field and we'll automatically be sent that information.
      • If you don't have a tracking number, at least send us an e-mail noting when and how you shipped the package so we can keep an eye out for it to arrive.
  • One exception to this policy is in the case that the parts do not fit properly, per the installation instructions, or that are outside of our manufacturing tolerances.
    • The returned part(s) must be accompanied by photos or a detailed description of the fitment issue.
    • In such a case 4Crawler Offroad will refund the full purchase price less shipping. And as noted, please furnish a detailed description of the fitment issue reported, including dimensions, so that this fitment issue may be corrected for future orders.
    • Also, for items custom built to a customer's specifications, we generally can't accept returns of those items at the full refund rate.
      • Reason being, we made the part to your specifications and if it does not fit or work as you planned, we have done our part.
      • We may be able to offer a partial refund, depending on the item, perhaps in the 25%-50% range, depending on how much re-work we'll need to do to modify your custom part for some future order for a similar part.
  • Items returned 60 days or more past the purchase date will be refunded less any applicable transaction fees, typically 4% - 5%.
    • This time is from the date of purchase until we get our hands on the returned item(s) so we can inspect them for missing parts or damage, so be sure to allow enough time if planning to return an item for a refund.
  • Items that are custom built to fit customer specifications may only be returned for partial credit at the discretion of 4Crawler Offroad.
• Return to:
  • 4Crawler Offroad Products
  • attn: Roger Brown
  • PO Box 61092
  • Sunnyvale, CA. 94088-1092
• Physical shipping address can be provided for UPS/Fedex return shipments if requested.

[Last updated: 25.December.2013]